Account
Cancellation & refunds
Cancel your subscription, request a refund, or downgrade. Refund window is 7 days for monthly plans, 14 days for annual.
Quick answer
Cancelling is a one-click action. Refunds are a separate flow handled over email.
Before you cancel
If the issue is cost or feature fit, two alternatives:
- Downgrade to Free instead of cancelling — you keep your data and the free tier covers a lot of recovery work.
- Email
[email protected]if cost is the blocker. Financial-hardship pricing exists.
If you actually want out, keep going.
Cancel your subscription
Open Settings → Billing → Subscription
From the dashboard, your avatar → Settings → Billing → Subscription.
Click Cancel subscription
Confirm the cancellation. We'll show you the date your Premium access ends — usually the end of your current billing period.
Done
No further charges. You keep all paid features until the end of the current period, then drop to the free tier.
What happens after you cancel
- Premium features stay active until the end of the current billing period.
- Your data is not deleted — check-ins, journal, and Dawn history all persist.
- You drop to Free automatically at the end of the period.
- You can reactivate anytime by going back to Settings → Billing → Subscription. No re-onboarding needed.
If you also want your data deleted, that's a separate action — delete your account.
Refund policy
| Plan | Refund window | How |
|---|---|---|
| Monthly | 7 days from purchase | Email [email protected] |
| Annual | 14 days from purchase | Email [email protected] |
The clock starts on the most recent charge, not the original signup date. If you bought annual three months ago and decide today you want a refund — that's outside the window. If you renewed three days ago, you're inside.
Request a refund
Email [email protected]
From your account email. Subject: Refund request.
Include the basics
- Your account email.
- Date of the charge you want refunded.
- One-line reason (optional but helpful — feedback shapes product decisions).
Wait 5–10 business days
We process within 1–2 business days; the bank takes 5–10 to show the credit on your statement. Refund goes to the original payment method.
Outside the refund window
If you're past the window but have a real reason — medical
emergency, account compromise, charge you didn't recognize — email
[email protected] anyway. Genuine cases get reviewed.
Common pitfalls
Cancelling and expecting an immediate refund
Cancelling stops future charges. It does not refund the current
period. If you want money back for the current period, you also
need to email [email protected] within the refund window.
Cancelling instead of unsubscribing from emails
If you only want to stop the marketing emails, that's Settings → Notifications → Email, not cancellation. Cancelling stops the subscription but doesn't unsubscribe you from product emails.
Next steps
- Delete your account if you want your data removed too.
- Data export to keep a copy of your history before deletion.
Still need help?
Pick whichever way of getting help works best for you.
Was this article helpful?