Common issues & solutions

The fixes below cover ~80% of reported problems. If yours isn't here, submit a ticket with your browser version and a one- line description of what you've already tried.

Account & login

"Invalid credentials" when signing in

• Double-check the email for typos (it's the silent #1 cause).
• Use Forgot password to reset.
• Clear cookies for daybreakpath.com and try again.
• Make sure you're at app.daybreakpath.com, not a similar domain.

Verification email never arrived

• Check spam, then add [email protected] to your contacts.
• Wait 2–3 minutes — delivery is usually fast but sometimes delayed.
• Request a new code from the login page if it's been more than 5 minutes.

"Session expired" errors

• This happens after long inactivity. Sign in again — your data is safe.
• If it happens repeatedly, your browser is probably blocking third-party cookies. Allow them for daybreakpath.com.

For deeper login problems, see Login troubleshooting.

Dawn AI

Dawn isn't responding

• Check your internet connection.
• Refresh the page.
• During peak hours, responses can take 5–10 seconds. If it's been longer than 30 seconds, refresh and try again.
• Free accounts hit a daily message limit — open Settings to see your current count and upgrade if needed.

Dawn's responses feel generic

• Provide more context in your messages. "I'm having a hard day" gets a generic response; "I had a craving at lunch when my coworker mentioned the bar we used to go to" gets a personal one.
• Complete your daily check-ins so Dawn has data to reference.
• Fill out goals and motivations in Settings.

See Dawn troubleshooting for more.

Daybreak Focus extension

Not blocking websites

• Click the extension icon and confirm you're signed in.
• Check the active focus mode actually contains the site you want blocked. Open the extension → switch modes if needed.
• Reload the page after adding new sites to your block list.
• If you have other privacy extensions installed, temporarily disable them to check for conflicts.

Blocked sites can still be reached

• Some sites serve content from multiple domains — block subdomains too if needed (e.g. m.example.com, cdn.example.com).
• Clear your browser cache after adding new blocks.
• The extension does not block incognito tabs unless you explicitly enable that in your browser's extension settings.

The icon disappeared

• Click the puzzle-piece icon in your toolbar. Chrome hides extensions by default; find Daybreak Focus and click the pin.

See Extension troubleshooting for the full list.

Sync

Data isn't syncing across devices

• Confirm you're signed in to the same account on every device.
• Check internet on the affected device.
• Sign out and back in to refresh session tokens.
• Visit Settings → Devices to see what's currently connected.

Time Vault

Can't unlock my vault

• Check your unlock schedule — you may be outside the allowed window.
• If you have an accountability partner, they may need to approve.
• Emergency unlock is available with a configurable cooldown.
• If you're locked out unexpectedly, contact us.

General

Pages loading slowly

• Check status.daybreakpath.com first — if there's an incident, the issue is on our end.
• Clear browser cache.
• Disable browser extensions temporarily to rule out conflicts.
• Try a different browser.

Dark mode not working

• Toggle the sun/moon icon in the navbar.
• Dark mode follows your system preference by default; override in Settings → Appearance.

Still stuck

Submit a ticket with:

• One-line description of the problem.
• What you've already tried.
• Browser name + version, OS, and a screenshot if you can.